Privacy Policy
Your privacy is our top priority, and we are committed to maintaining full transparency in how we collect, use, and safeguard your data.
Last Updated: December 2024
Introduction
Our Commitment to Privacy
Uprestro respects the importance of its users' privacy and the confidentiality of information submitted by them. This Privacy Policy applies to all users ('User') who use any of our services via our website, mobile apps, or other digital or offline sales channels (collectively referred to as 'Sales Channels').
Agreement to Terms
By accessing or using Uprestro's platforms, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our platforms.
Scope and Applicability
Coverage
This Privacy Policy applies only to data collected by Uprestro. It does not cover third-party platforms or services linked via our website or services. We encourage users to review the privacy policies of third-party services separately.
Information We Collect
Personal Information
We collect the following personal information: Name, gender, contact details (email, phone, address), business name, GST number (for vendors), payment information (encrypted), feedback, preferences, reviews, and ratings, IP address, and browser/device information.
Additional Information
We also collect information from cookies, session logs, and analytics; social media account-linked data (when opted in); and location data (with your permission).
Legal Basis for Processing
Processing Grounds
We collect and process your information based on: (1) Consent provided by you, (2) Legitimate interest to provide and improve services, and (3) Compliance with legal obligations.
Use of Information
How We Use Your Data
We use your data to process bookings, transactions, and service requests; send confirmations, alerts, invoices, and reminders; provide customer support and service improvements; send promotional offers (you may opt out anytime); and for analytics, personalization, and research.
Sharing of Information
When We Share Data
We may share your data with vendors and service providers to fulfil your bookings; with our affiliate companies for internal operations; as required by legal/regulatory obligations; and with marketing partners (only anonymized or opted-in data).
No Selling of Data
We do not sell user data to any third party. Your privacy is important to us, and we will never monetize your personal information.
Data Storage and Retention
Retention Period
We retain your data only as long as necessary to fulfil services; for legal and regulatory compliance; and to improve user experience and future interactions.
Data Deletion
When no longer required, we ensure safe deletion or anonymization of your data in accordance with applicable laws and regulations.
International Data Transfer
Cross-Border Processing
Data collected may be processed outside your country (e.g., in India). By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information during international transfers.
Your Rights
Data Access and Control
You have the right to access, correct, or delete your personal information; withdraw consent at any time; and opt-out of marketing communications.
Exercising Your Rights
Please contact support@uprestro.com for any data-related requests. We will respond to your request within a reasonable timeframe in accordance with applicable laws.
Security Measures
Data Protection
We implement appropriate security practices including TLS encryption, secure servers, and access controls to protect your data from unauthorized access, loss, or misuse.
Ongoing Security
Our security measures are regularly reviewed and updated to ensure the highest level of protection for your personal information.
Children's Privacy
Age Restriction
Uprestro does not knowingly collect data from children under the age of 18. If we identify such cases, we promptly delete the information. Parents or guardians should contact us if they believe we have collected information from a minor.
Changes to This Policy
Policy Updates
We may periodically update this policy to reflect changes in our practices or legal requirements. Any major changes will be notified through our website or via email.
Continued Use
Continued use of the platform after changes implies acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Refund Policy
Cancellation Terms (for paid bookings)
Cancellation before check-in date: 10% of booking amount deducted. Same-day cancellation (on check-in date): 50% of booking amount deducted.
Processing
Refunds will be processed to your original payment method within 7-10 business days of approved cancellation.
We Appreciate Your Trust
We are committed to protecting your personal information and enhancing your experience with Uprestro. Your trust is our responsibility.
Questions About Privacy?
For any queries or concerns regarding this Privacy Policy, please contact us. We're here to help and ensure your data is protected.